DHL is gone, get out now!

We just had a meeting with our UPS rep today. Luckily we switched just before DHL decided to stop all US domestic operations. Ironically our UPS rep helped a DHL truck driver uninstall their drop-box from our office building. He also got a picture of him helping DHL on his cell phone which I can honestly say was was of the funniest things I’ve seen in a while.

Anyway, if you’re using DHL for your shipping, and you’re not looking for a new provider, you need to get moving. DHL stops all domestic US operations on January 30, but most of the drop-boxes are already gone.

We haven’t seen or heard of any UPS or Fedex price gouging, which is very nice to see, since shipping costs are at an all-time high. I strongly recommend looking into UPS, Fedex, and possibly USPS if you were using exclusively DHL. The time to switch is NOW, as the holiday season is approaching, and this normally isn’t an overnight process. Get it done before things get too busy.

Good places to start:
UPS for DHL Customers
Fedex Welcomes DHL Customers
USPS for DHL Customers

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  1. John 14 Nov, 2008

    Buckle up big boy. Brown has already announced a 4.9 percent increase in ground freight and FedEx will announce the air freight rate increase shortly.

    Dis DHL all you want, but without them, everybody is SCREWED. Brown and Purple will just dictate their pricing.

    I strongly suggest that if you do any international shipping you keep DHL as an option. At least then your pricing will be competitive.

  2. jestep 14 Nov, 2008

    We’ve been using DHL for about 6 years. While they’ve never been quite as good as UPS or Fedex in delivery options/guarantee, they have saved thousands (probably hundreds of thousands) over the years.

    Definitely sad to see them go. I can honestly say that I wished they had been a little more expensive so that their US domestic shipping could have turned enough profit to keep them going. I know the US regulations on airlines didn’t help any. The huge gas increases seemed to be the final straw.

  3. Val 14 Nov, 2008

    I am in total agreement with you. DHL customer should not take anymore risk. I have been with Fedex for 15 years and I have been very pleased with their service. DHL customer looking to switch to FedEx should visit https://www.choose.fedex.com . FedEx are offering special rate for DHL customers.

  4. TekGems 14 Nov, 2008

    We will greatly miss DHL’s ShipReady Flat Rate Express Envelopes and Packs.

    For anyone shipping anything that can fit inside a 8x6x2 box, USPS Priority Flat Rate Envelope and USPS Express Mail Flat Rate Envelopes is an excellent value. USPS is also coming out with a new small Flat Rate Box (about the size of small UPS security box, 9x6x3?) that will only be $4.80.

    I heard a rumour that UPS may be releasing flat rate envelopes as well, but I have not been able to confirm this rumour.

  5. jackiem 23 Dec, 2008

    I love your blog. This is great.

  6. Ryan 7 Jan, 2009

    If you are debating between FedEx or UPS, go with FedEx,. They have ground service and is cheaper than UPS. They have never failed a pick up or delivery after I switched to them 2 years ago.

    I have filed several complains with the Better Business Bureau against United Parcel Service i.e. UPS regarding customer service issues and general deliver issues. UPS has failed many of my deliveries in the past 7 years, including second day and overnight packages. Their customer service representatives are usually unwilling to help or inexperienced. In addition, they have failed to pick up the packages from me many times. I had to call in 5 days in row to fix a pick up issue. Apparently, the driver in my area just decided no to drop by for a week and all my packages were delayed. I have heard similar stories from other small business owners as well. If you have a small business, I suggest you don’t go near UPS. They are expensive and yet unprofessional.

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