Comments on: Newegg.com’s Usability Blunder http://www.ecommerce-blog.org/archives/neweggcoms-usability-blunder/ Ecommerce, Online Marketing, SEO, Web Design and Programming Wed, 04 Jan 2012 19:17:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: dsadsa http://www.ecommerce-blog.org/archives/neweggcoms-usability-blunder/comment-page-1/#comment-23203 dsadsa Fri, 09 Apr 2010 03:26:24 +0000 http://www.ecommerce-blog.org/?p=239#comment-23203 dsfdsin their site that newegg had neglected to test for. I was surprised when I followed the link in your post, though, and saw that newegg has documented this issue in their FAQ — which implies that it’s a known issue — instead of just fixing it! I’m also a newegg customer. While I can’t say that they’re going to lose my business over this issue, it is pretty surprising to me that they’d opt to document this bug instead of fixing it, and thereby risk losing other users’ business (like yours, as you mentioned). dsfdsin their site that newegg had neglected to test for. I was surprised when I followed the link in your post, though, and saw that newegg has documented this issue in their FAQ — which implies that it’s a known issue — instead of just fixing it!

I’m also a newegg customer. While I can’t say that they’re going to lose my business over this issue, it is pretty surprising to me that they’d opt to document this bug instead of fixing it, and thereby risk losing other users’ business (like yours, as you mentioned).

]]> By: louis vuitton http://www.ecommerce-blog.org/archives/neweggcoms-usability-blunder/comment-page-1/#comment-23102 louis vuitton Mon, 08 Mar 2010 09:49:21 +0000 http://www.ecommerce-blog.org/?p=239#comment-23102 Upon reading your post, Jamie, I assumed that this behavior was just a bug in their site that newegg had neglected to test for. I was surprised when I followed the link in your post, though, and saw that newegg has documented this issue in their FAQ — which implies that it’s a known issue — instead of just fixing it! I’m also a newegg customer. While I can’t say that they’re going to lose my business over this issue, it is pretty surprising to me that they’d opt to document this bug instead of fixing it, and thereby risk losing other users’ business (like yours, as you mentioned). Upon reading your post, Jamie, I assumed that this behavior was just a bug in their site that newegg had neglected to test for. I was surprised when I followed the link in your post, though, and saw that newegg has documented this issue in their FAQ — which implies that it’s a known issue — instead of just fixing it!

I’m also a newegg customer. While I can’t say that they’re going to lose my business over this issue, it is pretty surprising to me that they’d opt to document this bug instead of fixing it, and thereby risk losing other users’ business (like yours, as you mentioned).

]]> By: Newegg Support http://www.ecommerce-blog.org/archives/neweggcoms-usability-blunder/comment-page-1/#comment-20605 Newegg Support Tue, 27 Jan 2009 23:44:54 +0000 http://www.ecommerce-blog.org/?p=239#comment-20605 Dear Customer, Thank you so much for you writing this blog. We truly apologize for any inconvenience this issue has caused you. Just to let you know I have went ahead and brought this issue up to our management team in which was reviewed quite quickly. The response we can give you to this matter is that we will start removing this kind of check from our web site. We truly Thank you for your information and asure you this will be taken care of. If you have any further questions or concerns please feel free to contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext. 25040. Sincerely, Newegg Support Dear Customer,

Thank you so much for you writing this blog. We truly apologize for any inconvenience this issue has caused you. Just to let you know I have went ahead and brought this issue up to our management team in which was reviewed quite quickly. The response we can give you to this matter is that we will start removing this kind of check from our web site. We truly Thank you for your information and asure you this will be taken care of. If you have any further questions or concerns please feel free to contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext. 25040.

Sincerely,

Newegg Support

]]> By: Jon Schneider http://www.ecommerce-blog.org/archives/neweggcoms-usability-blunder/comment-page-1/#comment-20601 Jon Schneider Tue, 27 Jan 2009 18:50:01 +0000 http://www.ecommerce-blog.org/?p=239#comment-20601 Upon reading your post, Jamie, I assumed that this behavior was just a bug in their site that newegg had neglected to test for. I was surprised when I followed the link in your post, though, and saw that newegg has documented this issue in their FAQ -- which implies that it's a known issue -- instead of just fixing it! I'm also a newegg customer. While I can't say that they're going to lose my business over this issue, it is pretty surprising to me that they'd opt to document this bug instead of fixing it, and thereby risk losing other users' business (like yours, as you mentioned). Upon reading your post, Jamie, I assumed that this behavior was just a bug in their site that newegg had neglected to test for. I was surprised when I followed the link in your post, though, and saw that newegg has documented this issue in their FAQ — which implies that it’s a known issue — instead of just fixing it!

I’m also a newegg customer. While I can’t say that they’re going to lose my business over this issue, it is pretty surprising to me that they’d opt to document this bug instead of fixing it, and thereby risk losing other users’ business (like yours, as you mentioned).

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