Comments on: 5 Steps to a A Proper Contact Form! http://www.ecommerce-blog.org/archives/5-steps-to-a-a-proper-contact-form/ Ecommerce, Online Marketing, SEO, Web Design and Programming Wed, 04 Jan 2012 19:17:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: shelly http://www.ecommerce-blog.org/archives/5-steps-to-a-a-proper-contact-form/comment-page-1/#comment-20582 shelly Tue, 20 Jan 2009 19:39:37 +0000 http://www.ecommerce-blog.org/?p=150#comment-20582 Google carts are great if your computer savy......but for those of us that need a little assistance the Intersoft Group is ready to lend a helping hand. Visit www.goxsellit.com to view some of the help they have to offer. Google carts are great if your computer savy……but for those of us that need a little assistance the Intersoft Group is ready to lend a helping hand. Visit http://www.goxsellit.com to view some of the help they have to offer.

]]> By: Roy Hayward http://www.ecommerce-blog.org/archives/5-steps-to-a-a-proper-contact-form/comment-page-1/#comment-19330 Roy Hayward Tue, 18 Nov 2008 18:15:51 +0000 http://www.ecommerce-blog.org/?p=150#comment-19330 I like the suggestion of the additional contact information for emergency contacts. I think the best practice is to have this displayed on the page that confirms the submission, and in the email auto response. We just had an outage at one of our data centers on a holiday, and our emergency numbers went to voice mail. I think the rule of thumb might be, don't give your customer a dead end. If they keep coming, they should eventually reach something live. (live being a person on the phone, on the chat tool, or email actually written by a person.) I like the suggestion of the additional contact information for emergency contacts. I think the best practice is to have this displayed on the page that confirms the submission, and in the email auto response.

We just had an outage at one of our data centers on a holiday, and our emergency numbers went to voice mail.

I think the rule of thumb might be, don’t give your customer a dead end. If they keep coming, they should eventually reach something live. (live being a person on the phone, on the chat tool, or email actually written by a person.)

]]> By: Dave http://www.ecommerce-blog.org/archives/5-steps-to-a-a-proper-contact-form/comment-page-1/#comment-19224 Dave Fri, 07 Nov 2008 02:33:05 +0000 http://www.ecommerce-blog.org/?p=150#comment-19224 This is great! Thank you! This is great! Thank you!

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